Terms and Conditions
Twinkle Pieces Beads offer you an online purchasing service which allows you to browse our store, select and add items you wish to buy into your shopping cart. Click on “Checkout” and a few details would be asked from you to to enable us fulfill and complete your order.
We accept payment by credit or debit card via Paypal. You would be transferred to Paypal site to make payment. Paypal payment gateway is easy and secure to use and you can make a payment whether you have an account with Paypal or not. We do not store or have access to any of your payment details on our site.
Delivery of items purchased before 1 pm on this site would be dispatched on the same day. Orders placed on Saturdays and Sundays would be dispatched on Mondays (and on Tuesday on Bank Holidays). There is no minimum order. Please allow 2-3 days for Standard UK delivery time. For European orders, Please allow up to 5 working days (Monday - Friday). All orders for the rest of the World, please allow up to 10 working days for delivery. Should an order fail to arrive, please notify us as soon as possible to enable us make the necessary arrangement for claims for lost post through Royal Mail or your chosen Courier.
Exchange and Returns
We hope customers are delighted with their purchases from us. Under the distance selling regulation in the UK, if for any reason, customers are not satisfied with an item they receive, they have the right to cancel exchange or return them for an exchange or refund.
We are happy to exchange or refund any items that you receive and are not satisfied with it up to 30 days counting from the date you receive them. Items must be in its original packaging, unused and in a saleable condition (except in cases of faulty items). Delivery charges for orders that are faulty or cancelled would be refunded. Customers are responsible for the delivery charges for items they wish to exchange.
When ordering from this site the details you provide us are solely used to fulfill your order that is processed from this site. We do not disclose buyers’ information to any third party.
Customers may purchase gift vouchers from Twinkle Pieces Beads. The following information would be collected to enable us fulfill the order. Your name and email, the recipients’ name and email, gift certificate theme message and the amount you wish to purchase. The gift certificate would be emailed to the recipient.
You can contact us through the “Contact Us” page and we would contact you back as soon as possible.
If we make any changes to our Terms and Conditions, we would notify you either through email or a prominent notice on our website.
We hope you have a happy experience shopping with us.